Business Telephony

Modern phone systems powered by Microsoft Teams Direct Routing

Unified Communications for Modern Business

Say goodbye to expensive, outdated phone systems. Our telephony solutions bring your voice communications into Microsoft Teams, providing a single platform for calls, meetings, and collaboration.

Teams Direct Routing

Connect Microsoft Teams to the public telephone network for seamless external calling:

  • Make and receive calls directly in Teams
  • Keep your existing business phone numbers
  • Work from anywhere - office, home, or mobile
  • Advanced call routing and auto-attendant
  • Call recording and compliance features
  • Integration with your existing M365 tools

PBX Replacement

Migrate from legacy phone systems to modern cloud communications:

  • No more expensive PBX hardware maintenance
  • Scalable - add/remove users instantly
  • Feature-rich without the feature fees
  • Integrated voicemail and transcription
  • Unified presence and availability

Call Centre Features

Professional call handling for customer-facing teams:

  • Call queues and distribution
  • Interactive Voice Response (IVR)
  • Real-time and historical reporting
  • Agent presence and status monitoring
  • Whisper and barge-in capabilities

Number Porting & Setup

We handle the entire migration process:

  • Full number porting from any provider
  • New number provisioning (local & national)
  • Auto-attendant and call flow design
  • User training and adoption support
  • Ongoing support and management

Frequently Asked Questions

Common questions about business telephony

What is Teams Direct Routing?

Teams Direct Routing allows you to connect Microsoft Teams to your own telephony provider (SBC), enabling Teams users to make and receive external phone calls. This replaces traditional phone systems with a modern, unified communications platform.

Can I keep my existing phone numbers when moving to Teams?

Yes! We handle full number porting, so you can keep your existing business phone numbers when migrating to Teams Direct Routing. The porting process typically takes 1-2 weeks depending on your current provider.

How much can I save compared to traditional PBX?

Most businesses save 30-50% on their telephony costs by moving to Teams Direct Routing. Savings come from reduced hardware costs, lower call rates, and eliminating separate phone system maintenance. We provide a cost comparison as part of our free consultation.

Do I need special equipment for Teams calling?

No special equipment is required - Teams calling works on computers, mobiles, and tablets. However, for the best experience, we recommend certified Teams handsets or headsets. We can supply and configure Microsoft-certified devices if needed.

What happens if my internet goes down?

We design resilient solutions with failover options. This can include mobile failover, backup internet connections, or routing calls to mobile numbers. We'll assess your business continuity needs and implement appropriate safeguards.

Ready to Upgrade Your Phone System?

Get a free quote and discover how much you could save with Teams Direct Routing.

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